Frequently Asked Questions
Who is TelServ?
TelServ is a privately held telecom-consulting firm led by seasoned professionals with over 25 years of distinguished industry experience.
What do you do?
TelServ offers a full range of telecom services to business customers in order to provide purchasing efficiencies and cost savings. We hold agreements with most major carriers that enable us to offer pricing at extremely competitive rates.
Why should I work with Telserv?
‘The Telecom Cop’ = Customer Service, One-Stop-Shop, Price
Price: Aside from our price advantage, TelServ is a “carrier neutral” broker. We evaluate dozens of carriers and offer unbiased, informed recommendations based on your needs.
One-Stop-Shop: TelServ offers the convenience of a one-stop resource and single point of contact for all of your telecommunication needs.
Customer Service: Finally, TelServ works as your advocate and seeks long-term relationships with each client. We are dedicated to helping you find the best solution in the marketplace for your company today, tomorrow, and in the future.
How does this process work?
Simply contact TelServ today with your specific request or have us perform a utilization review to help you assess your needs. It has been our experience that companies realize immediate cost savings while increasing their bandwidth.
Based on your needs, TelServ will work directly with each of our carrier partners to obtain pricing and will then present you with a thorough cost comparison. Once you’ve made your decision, TelServ NJ will work with your preferred carrier(s) to procure and install the communications services.
Is there a fee for your services?
There is no risk, fee, or cost to you. TelServ is compensated by the carriers we represent.
What carriers do you offer?
TelServ represents all major providers in the voice, data, and Internet industries. We also hold agreements with dozens of second and third tier providers, and our carrier partners continues to grow.
What do I risk by not dealing directly with the carrier?
There is no risk to you at all. Once you select your carrier and service, you become a direct customer of that carrier with all of the associated benefits including customer service, implementation specialists, and billing specialists. TelServ will continue to act as your advocate, ensuring your ongoing satisfaction with each carrier and will help guide you through the process each and every step of the way.
Can I deal with more than one carrier?
Absolutely. In fact, we suggest that you have several carrier options for customers seeking diversity and redundancy. TelServ has managed multiple vendor installations for a wide-range of customers. Please see our case study page for further success stories here.
Will changing my service result in expense and downtime for my business?
No. Most changes are completely transparent to you and result in immediate cost savings.
Is TelServ just a pricing comparison service?
No. In addition to pricing, TelServ also does cost-benefit analysis on your company’s telecom services and infrastructure, provides consulting services to help companies identify the type of telecom solutions that could best benefit their company. Coupled with purchasing network solutions and services through TelServ, these services are provided at no extra cost. TelServ is compensated by the carriers, not by the company’s it serves.
Still have questions?
Please contact us anytime! We look forward to hearing from you.
